Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Oora by Zivya. We are committed to delivering your orders safely and on time.

Order Processing

  • All orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.

Shipping Time

Within India

  • Standard Delivery: 3–7 business days
  • Remote locations may require 7–10 business days

Delivery timelines may vary during festivals, sales, or unforeseen circumstances.

Shipping Charges

  • Free Shipping on orders above ₹499
  • A shipping fee may apply to orders below ₹499 and will be displayed at checkout.

Order Tracking

Once your order has been dispatched, you can track it using the tracking details shared with you.

Delivery Delays

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier partner issues
  • Remote delivery locations

We appreciate your patience in such situations.

Incorrect Address

Please ensure your shipping address and contact details are accurate at checkout. Oora by Zivya is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

Damaged Package

If your package arrives damaged:

  1. Take clear photos of the package and product. record unboxing video 
  2. Contact us within 24 hours of delivery.
  3. Our team will review the issue and assist you accordingly.

Contact Us

For shipping-related queries, contact:

Oora by Zivya
📧 Email: oorabyzivya@gmail.com
📱 WhatsApp: Your Customer Support Number

Thank you for shopping with Oora by Zivya. We appreciate your trust and support. 💖